門市購買條款及維修須知

購物須知

  1. 顧客享有七天購物保障。憑有效及完整RE:EHCO正本收據,可於購買日起計七天內進行換貨。
  2. 除品質問題外,每張發票只可申請換貨一次。
  3. 需更換之貨品必須未經清洗、修改、穿著或使用,保持全新、完整及整潔狀態,吊牌尚未被剪下和原包裝(如有) 完好無損。
  4. 任何情況下,零售價七折 (即折扣金額大於百分之三十) 以下之特價貨品、使用積分之交易、陳列品及已標明有瑕疵之貨品都不設退貨或換貨。
  5. 使用任何優惠券或商場提供之優惠後,恕不能申請退換貨服務。
  6. 因衛生理由,個人貼身物品包括但不限於內衣、內褲、襪子、緊身褲、嬰兒服飾及泳裝等,恕不退換。
  7. 如所換的貨品的金額低於原本貨品的金額,差額恕不退還;如高於購買原本貨品的價格,顧客則需補回差額。
  8. 以信用卡方式付款之交易(包括非接觸式或流動支付),退款時請同時出示信用卡正本收據及消費時所使用的信用卡。
  9. 信用卡退款處理手續一般需時約六至八個星期退回至同一信用卡帳戶內,實際到帳時間因應不同銀行的處理程序可能會延遲或撥至信用卡下期結單內,如因此而招致任何額外的利息、費用及收費本公司概不負責。
  10. 消費時若有贈送任何優惠券及贈品等,退換貨時須一併退回。
  11. 條款及細則如有任何更改,恕不另行通知。若有任何爭議,Re:echo Asia Pacific Limited保留最終的決定權。

Sales Policies

  1. RE:ECHO promises to provide you with a “7-days shopping guarantee”. You can exchange the product(s) by presenting a valid and complete original RE:EHCO receipt within 7 days of the order receipt date.
  2. Each invoice can only be exchanged once except for quality issues.
  3. Product(s) could not be exchanged if it is washed, altered, worn, or used. The product(s) must be new, complete, and tidy. Tags and original packaging (if any) are intact.
  4. Return(s) or exchange(s) will not be accepted for the item’s amount is below 70% of the retail price (the discount is greater than 30% of the retail price), a transaction using bonus points, display item(s), and discounted defective item(s).
  5. Return(s) and exchange(s) will not be accepted after using any coupon(s) or shopping mall promotion.
  6. For hygienic purposes, inner wears including, but are not limited to, underwear, swimwear, socks, leggings, baby items, and tights items are not allowed to refund or exchange.
  7. If the price of the exchanged item(s) is lower than the original item(s), the difference will not be refunded; if the price of the exchanged item(s) is higher than the original item(s), the customer will be charged for the difference.
  8. For payments made with a credit card (including contactless or mobile payment), please present the original card receipt and the same credit card for a refund.
  9. Credit card refund usually takes around 6 to 8 weeks, however, the actual refund date may be delayed or shown on the next credit card statement due to different banks’ processing procedures. RE:ECHO will not be responsible for any additional interest, fees, and charges incurred by this issue.
  10. Any coupons or gifts accompanied by the product(s) shall be returned upon exchange or refund.
  11. The terms and conditions are subject to change without notice. In case of dispute, the decision of RE:ECHO ASIA PACIFIC LIMITEDshall be final.

 

維修及保養須知

  1. 維修及保養屬預約服務,憑有效及完整RE:EHCO正本收據及保養卡(如有),電郵至csreecho@acu.com.hk預約,如有查詢可聯絡原有購買貨品之門店職員。
  2. 部份品牌貨品由供應商直接處理維修及保養,顧客需自行聯絡供應商安排相關事宜,本公司不提供委託安排服務。
  3. 未有預約或即場申請的維修及保養服務,需額外繳付港幣三佰元正之行政及存倉費用。
  4. 被維修及保養之貨品可能會被收取費用或不獲接受申請處理,原因包括但不限於未依說明書使用、不正確使用、屬意外或人為損壞及自然損耗等情況。
  5. 申請維修及保養之貨品必須是已清洗、乾淨及沒有異味,並且已清除所有雜物 (包括但不限於沙石、垃圾及塵垢等等)。
  6. 顧客有責任檢查清楚被維修及保養之貨品內沒有任何私人及貴重品物。如有任何損毀及遺失,公司概不負責。
  7. 被更換之貨品及相關配件恕不退回。
  8. 獲接納維修及保養之貨品將有RE:ECHO維修單據,顧客憑此單據可於本公司通知後取回完成維修之貨品。
  9. 顧客需於維修單據上清楚填寫相關個人及貨品資料,如因資料不清楚或錯誤而導致維修有誤或延遲,本公司概不負責。
  10. 顧客需妥善保管維修單據,如因任何原因而未能出示維修單據,包括但不限於遺失、被盜取及損毀等等,本公司概不負責。
  11. 本公司會於接納維修及保養服務申請後通知顧客有關維修貨品之所需時間,而被維修及保養之貨品一般約需三十至一百二十天之處理時間。貨品維修之所需時間可能就不同因素包括但不限於維修及保養之難易度、採購配件及運輸等等而延長。
  12. 完成或被拒絕維修之貨品需於本公司通知取貨第一天起計三十日內取走,逾期領取者需付港幣三佰元存倉費用。如超過通知取貨起計六十天後仍未領取貨品則視顧客放棄取件,貨品將被棄掉處理並不作任何通知及賠償。
  13. 避免因任何情況及原因未能聯絡成功,顧客亦有責任於本公司接納貨品維修及保養申請後三十天仍未收到進一步聯絡及跟進,請主動與本公司聯絡查詢進度。
  14. 本公司擁有作出維修或更換之最終決定權。
  15. 條款及細則如有任何更改,恕不另行通知。若有任何爭議,Re:echo Asia Pacific Limited保留最終的決定權。

Warranty Policies

  1. Appointment for any warranty is a must at RE:ECHO. Customers shall send an email (csreecho@acu.com.hk) to us as making an appointment for this service. In the email, customers must include a valid and complete original RE:ECHO receipt and maintenance card (if any). For any other inquiries, you may contact our store staff for further help.
  2. The warranty of some product(s) is directly handled by the designated suppliers. Customers are needed to make an appointment with that supplier for requesting a warranty. RE:ECHO does not provide any entrusted services for customers to arrange the warranty with the suppliers.
  3. Customers will be charged HK$300 for the administrative and storage fee if they request for a walk-in booking for the warranty.
  4. The warranty shall not apply and the repair charges shall be separately quoted for the reason(s) including, but are not limited to, improper care, accidents, malicious acts, normal wear, and tear, or normal aging of the product(s).
  5. The product(s) for warranty must be washed, clean, and free of odor, and no miscellaneous (including, but not limited to, sand, rubbish and dust, etc.).
  6. Customers need to remove all personal belongings and valuables before sending to RE:ECHO or the authorized manufacturer for the warranty. RE:ECHO will not be responsible or compensated for any damages or losses.
  7. All changed product(s) and part(s) are non-returnable.
  8. Customers can retrieve the repaired product(s) by presenting RE:ECHO valid and complete Repair Record Form after receiving notification of completion of repairs from RE:ECHO.
  9. Customers are requested to provide up-to-date and clear personal and product(s) information on the Repair Record Form to prevent misunderstanding of the warranty. RE:ECHO will not be responsible for any losses or delays incurred by unclear and incorrect information.
  10. Repaired product(s) shall not be claimed if the Repair Record Form cannot be presented for any reasons, including, but not limited to, loss, stolen, and damage.
  11. Customers will be informed the expected date of retrieving the repairs after RE:ECHO accepted the warranty application. Generally, the warranty shall take around 30 to 120 days for repairment, however, it shall need longer times for any reasons, including, but are not limited to, difficulty, procurement of exchange part(s) and the time of transportation.
  12. Customers need to retrieve the repaired product(s) within 30 days starting from the day of receiving the notification of completion of repairment, otherwise, customers shall be charged HK$300 for the administrative and storage fees. The repaired product(s) shall be discarded without any notices if customers haven’t been retrieved over than 60 days.
  13. Customers are requested to track their repairs with us after 30 days sending out their repairs if they have not received any warranty follow-up messages.
  14. RE:ECHO reserves the right of final decision on repairs or replacements.
  15. The terms and conditions are subject to change without notice. In case of dispute, the decision of RE:ECHO ASIA PACIFIC LIMITED shall be final.